Bell MTS Place is an indoor sports arena and entertainment venue in downtown Winnipeg. The arena is the home of the Winnipeg Jets of the National Hockey League and the Manitoba Moose of the American Hockey League.
Bell MTS Place was designed with you in mind. Every seat, every sightline, every concession area and every full-colour video display has been engineered to provide the ultimate fan experience. We’ve done our best to create a place where fans can enjoy themselves and we hope you will do just that.
This guide is intended to highlight some of the features of Bell MTS Place. If you need more information while at Bell MTS Place, you may visit one of the following Guest Services locations: Guest Services located on the Main Concourse across from sections 103/104; the Guest Services desk located at the south end of the Scotiabank Premium Suites Concourse; or the Upper Concourse outside of section 325. You may also reach a Bell MTS Place representative by calling 204.987.7825 during regular business hours or during any event at 204.770.9117.
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- Access Privileges
- Accessibility Information
- ATM Locations
- Bag Policy
- Bell MTS Place Box Office
- Cameras, iPads, Tablets
- Children’s Entry
- Closed Captioning Service
- Coat Check
- Community Relations
- Courtesy Walk
- Doors Open
- Mobile Ticketing
- Eaton’s Historical Display Area
- Emergency Phone Calls
- Fan Help Line
- First Aid
Exchange Restaurant + Bar (Event Level North): Open for business (for all ticketed patrons) prior to Winnipeg Jets games. Open for most other major events (2 hours before ticket start time).
Event Level: Patrons with floor tickets, properly credentialed media, touring personnel and Bell MTS Place personnel only (venue personnel may also require accreditation for certain restricted areas of event level during events).
- Casinos of Winnipeg Main Concourse: Patrons with Floor, 100 or 200, or suite level seating, accredited media and venue personnel only.
- Scotiabank Premium Suite Concourse: Premium Suite Patrons and venue personnel only.
- Upper Concourse: Patrons with 300 level seating and venue personnel only.
- Press Box Level: Properly credentialed media and venue personnel only.
Washrooms, water fountains, telephones, ATMs, ticket windows and concessions throughout Bell MTS Place are accessible to guests with disabilities. Public elevators are located throughout the venue providing easy access to all levels. In addition, Braille signage is used throughout the facility.
Seating for guests using wheelchairs (and attendants) is available for all events. There are 11 sections with accessible seating in the lower and upper bowls. All premium suites and the King Club lounge can accomodate accessible seating. When purchasing hockey or event tickets, please indicate if accessible seating is required.
Designated parking stalls for guests with disabilities are available in several nearby lots. Accessible drop-off and pick-up is located on the west lane of Donald Street beside Bell MTS Place. Sign language interpreters may be available for some events at the discretion of event producers.
Assistive listening devices are available at Winnipeg Jets Hockey games and certain other events to assist hard-of hearing patrons. These devices may not be available at some concerts due to performer’s concerns regarding reproduction of music.
Ticketmaster, the designated ticket agent for Bell MTS Place, reserves seating for all events for sight impaired patrons. Please call Ticketmaster and identify yourself as sight impaired to access these seats (This service is not available via on-line ticket ordering).
Bell MTS Place management appreciates that persons with allergies have specific concerns relating to their allergies that impact their ability to attend and enjoy events and makes best efforts to accommodate persons with allergies.
Peanuts are no longer available at Bell MTS Place, though products containing nuts are sold. Persons with allergic conditions that restrict diet may bring food or non-alcoholic beverages into Bell MTS Place for personal consumption, subject to event security restrictions.
Animals or pets of any kind are prohibited at Bell MTS Place with the exception of service animals for guests with disabilities.
There are eight Automated Teller Machines (ATMs) located throughout Bell MTS Place for your convenience. Please reference the Casinos of Winnipeg Concourse maps for exact locations.
Subject to promoter and touring act restrictions, banners and signs are allowed in Bell MTS Place but must not interfere with the view of other guests or be hung or fastened anywhere in Bell MTS Place. Poles to display banners or flags are prohibited. Banners and signs must not be commercial in nature or obscene. Bell MTS Place reserves the right to remove any banner or sign without exception. Please note that certain events may not allow signs or banners of any kind.
Bell MTS Place patrons are encouraged to leave non-essential items at home and travel lightly when attending concerts and sporting events.
- The max. size of purse/bag allowed is 14” x 14” x 6”
Purses/clutches with minimal pockets/compartments, fanny packs, small knapsacks, small drawstring bags or clear totes are preferred in order to help expedite entry into Bell MTS Place.
Oversize bags, backpacks and briefcases are prohibited in the seating area.
Patrons with bags that exceed the size restrictions above will be asked to return their bags to their vehicle or to utilize coat check ($3 cash-only fee). All bags left at coat check will be subject to a thorough search.
Certain exceptions will be made for medical reasons and in other special circumstances, as warranted and all oversized bags will be subject to a thorough search. For more information on True North’s Bag Policy, please contact Patron Services at email@example.com.
While this is the policy of True North Sports + Entertainment and its venues, individual tours and events may have more restrictive policies that True North will be required to enforce for certain BMP shows and events. These restrictions will be communicated to ticket-holding patrons via email prior to the event.
CAMERAS, IPADS, TABLETS
Professional cameras are prohibited at all events in Bell MTS Place unless accompanied by appropriate facility media credentials. Video cameras, audio recorders, iPads or other tablets are also prohibited unless specifically approved on an event-by-event basis. Bell MTS Place will not check cameras or tablets for guests at events where such items are prohibited so patrons will be required to return them to their vehicle or stored elsewhere off-site. Still (non-professional) point and shoot cameras are allowed for Winnipeg Jets hockey games and certain other specified events (the use of flash is prohibited). Cameras with detachable lenses and/or ones that do not fit in a standard pant pocket will be prohibited. Venue reserves the right to determine acceptable size or type of camera and prohibit entry at their sole discretion. Camera policies for entertainment events can vary by artist and event type, and specific restrictions are not always known in advance. If unsure of camera policy for an event, enquiries can be made by calling (204) 987-7825.
For safety purposes, selfie sticks are prohibited.
Centerplate is the supplier of food and beverage services to Bell MTS Place, and operates all of the concessions and food kiosks in the facility, and supplies the club in seat and Scotiabank Premium Suite concourse with food and catering services. Centerplate is a leading provider of catering, concessions, management and merchandise services for many of North America’s best-known sports, convention, entertainment and recreation venues.
At Winnipeg Jets and Manitoba Moose games, children two years and older must have a ticket in order to gain entrance to Bell MTS Place. Children under two years of age may enter without a ticket but must sit on the lap of an accompanying adult. For other events, individual performers will determine the mandatory ticket age. Please check with Bell MTS Place (987-7825) or Ticketmaster (1-855-985-5000) in advance of purchasing.
CLOSED CAPTIONING SERVICE
True North Sports & Entertainment Limited, the Winnipeg Jets Hockey Club and the Manitoba Moose are pleased to provide an in-arena service that accommodates deaf or hard of hearing hockey fans with closed-captioning of Public Address and promotional announcements at Winnipeg Jets and Manitoba Moose games.
Deaf and hard of hearing patrons are able to receive captioning via their own Wi-Fi enabled remote devices (smart phones or tablets) or by reserving and signing out tablets from the Winnipeg Jets’ guest services location on the Casinos of Winnipeg Main Concourse. Two business days’ notice is required in order to arrange closed-captioning services, and requests may be made by calling the True North office at 204 987 7825 or click HERE to reserve this service for an event.
Bell MTS Place patrons are welcome to leave coats and/or oversized bags at Coat Check, located at Gate 1 near the Portage & Donald entrance. Coat Check fee is $3, cash only. Following the Bell MTS Place skywalk renovations and for certain events, a secondary Coat Check will also be open at Gate 6, in the Cityplace Bridge.
If you have any comments concerning our staff or any element of the event you have attended, we would like to hear them. Please email your comments to us at firstname.lastname@example.org.
The True North Youth Foundation was established in October 1996 (originating as the Manitoba Moose Yearling Foundation) as the official charity of the Winnipeg Jets Hockey Club and charity of choice of Bell MTS Place. The Foundation is a non-profit organization which raises money year-round and donates this money to registered children’s charities in Manitoba.
For more information regarding The True North Youth Foundation initiatives, please contact the Executive Director at (204) 987-7825.
Well known concessions such as Tim Hortons and Pizza Pizza highlight a variety of permanent concession stands and portable food kiosks operated by Centerplate, Bell MTS Place’s caterer and concessionaire. Click HERE for more information.
A courtesy walk service is provided following most events to various parking lots downtown. For more information or to register please visit Guest Services located on the Casinos of Winnipeg Main Concourse across from Sections 103/203 or on the Casinos of Winnipeg Upper Concourse across from Section 325.
Unless otherwise stated, guests will be able to enter Bell MTS Place one hour prior to the scheduled start time of most events.
Doors open for Winnipeg Jets home games as follows:
- Observation Deck Bar & Buffet / Exchange Restaurant – 2 hours before puck drop
- Bell MTS Place Atrium / The Tower / PlayNow.com Lounge – 1.5 hours before puck drop
- Concourses / Seating Area – 1 hour before puck drop
Ticketing for events at Bell MTS Place is provided through mobile delivery or Will Call pickup only*. Print-at-home tickets are no longer accepted for any concerts or events, including for Winnipeg Jets and Manitoba Moose hockey games. Mobile Ticketing provides a safe and convenient way to access Bell MTS Place events as well as to distribute your seats to friends and family.
Mobile delivery of tickets is easy and safe. Purchase your event tickets online from ticketmaster.ca and your mobile phone becomes your ticket for admission. For a quick and seamless entry into Bell MTS Place, please be sure to load your mobile tickets to your phone’s wallet before arriving to the venue. Learn more about easy mobile entry from Ticketmaster.
Mobile tickets offer the convenience of managing, transferring or donating your tickets from anywhere using your mobile device. Simply log in to your Ticketmaster account and follow the instructions to transfer your mobile tickets.
Mobile tickets also offer more protection to patrons, eliminating counterfeit or stolen tickets and also reducing the risk of lost or forgotten tickets.
Those without a cellphone can purchase their tickets online and present to the Bell MTS Place Box Office with photo ID and the credit card used to purchase the tickets on the day of show to have tickets printed.
*Some exceptions may apply.
EATON’S HISTORICAL DISPLAY AREA
The social history of downtown Winnipeg and the part played by the T. Eaton Co. Department Store is recalled in a display area situated in the Skywalk Level lobby along Portage Avenue. Here you will find the famous statue of Timothy Eaton and the World War One and World War Two Memorial Plaques placed in the store by Eaton’s employees to commemorate family lost in the two wars.
There are five public elevators located in Bell MTS Place in four different locations. They are located as follows: two in the Northeast foyer (Gate 1), one in the Southeast foyer (Gate 2), one inside the Casinos of Winnipeg Main Concourse by Tim Hortons (service elevator not for public use) and one in the Southwest foyer (Gate 3). Three escalators found in public areas provide easy access to the various levels and gates of Bell MTS Place.
EMERGENCY PHONE CALLS
In the event of an emergency, a message may be delivered to a guest’s seat by calling Guest Services at (204) 926-5747. Please be sure to leave your section, row, and seat number with any person(s) who may need to reach you at an event in case of an emergency. This is the only way our staff will have to locate you. Patrons will be contacted in emergency situations only.
FAN HELP LINE
If you require assistance for any reason at an event call or text 770-9117. When texting, please provide your seat location (section, row and seat number) and the nature of the issue.
First-aid is located on the Casinos of Winnipeg Main Concourse across from sections 109/209 (Gate 2). EMS attendants are on hand during all events at Bell MTS Place. Please inform an Bell MTS Place employee if first-aid assistance is needed.
FOOD & BEVERAGES
It is Bell MTS Place policy not to allow outside food and beverage into the facility. Exceptions to this policy are provided for foods required to accommodate specific dietary requirements (including infant food or formula) not available at Bell MTS Place, allergies or medical conditions. If you are planning to attend an event and bring food for the above reason, please advise an Bell MTS Place event staff person of this requirement upon entering the facility.
Call us before organizing your next group outing with your office, school, sports team or community group. Group ticket discounts may be available for groups for select events. For information about group sales to events, please contact our Group Sales Department at (204) 987-7825 or email email@example.com.
Bell MTS Place is committed to providing all guests with a superior patron experience, and a safe, comfortable and enjoyable atmosphere. In order to maintain a safe and enjoyable environment, we request that all guests be courteous to those around them and abide by all building policies and regulations.
Prohibited items include: cannabis products, e-cigarettes, chewing tobacco, bottles, cans, coolers, aerosol cans, weapons (including pocket knives), fireworks, skateboards, rollerblades, roller-skates, illegal drugs or noxious substances, laser pointers, selfie sticks, helium balloons and outside food or beverage. Confiscated items will not be returned.
Guests who engage in inappropriate behaviour including aggressive behaviour, the use of foul language or guests that appear intoxicated will be removed from the building without refund. Patrons attempting to make contact with event participants or officials or attempting to access restricted areas will be removed and may face criminal prosecution and/or be restricted from attending future Bell MTS Place events. Please contact a Guest Services employee if you need assistance.
JETS GEAR / MERCHANDISE / SOUVENIRS
For fans who want to take the experience home, event merchandise can be purchased at various merchandise stands located throughout Bell MTS Place. Winnipeg Jets merchandise is also available at Jets Gear, the official Winnipeg Jets retail store located across from sections 122/222 in the Casinos of Winnipeg Main Concourse at Gate 4. Jets Gear is open seven days a week (with street-level entrance off Portage Avenue) and during some events. Store hours are 10:00 a.m. to 6:00 p.m. Monday to Saturday, and 12:00 p.m to 5:00 p.m. Sundays.
Our Guest Services representatives are professionally trained to provide assistance with an understanding of how to accommodate your needs. Guest Services is located on the Casinos of Winnipeg Main Concourse across from Sections 103/203, at Guest Services located at the South end to the Scotiabank Premium Suite Concourse or on the Casinos of Winnipeg Upper Concourse across from Section 325. Seating maps, brochures, ticket information and many other services are available. The Guest Services phone number is (204) 926-5747 during any event.
LOST & FOUND
If you have lost an item please visit Guest Services located on the Casinos of Winnipeg Main Concourse across from Sections 103/203, at the Guest Services desk in the Skywalk Level lobby along Portage Avenue or on the Casinos of Winnipeg Upper Concourse across from Section 325. Lost items will be transferred to Bell MTS Place’s security office for 14 days at which time, if not claimed, will be forwarded to a charity. You may also inquire about lost items at Bell MTS Place by using our online form.
Bell MTS Place BOX OFFICE
Individual tickets for all Bell MTS Place and Burton Cummings Theatre events may be purchased at Bell MTS Place Box Office or online at www.ticketmaster.ca.
The Bell MTS Place Box Office / Will Call is located at street level at the corner of Portage Avenue and Donald Street in the main lobby (Gate 1). Summer hours of operation on non-event days are 10:00am to 4:00pm from Monday to Friday with extended hours on event days.
Some events may offer discounts for larger groups. Please call 204-987-7825 or email firstname.lastname@example.org for more information.
The Bell MTS Place Box Office will begin reduced summer hours of operation from Saturday, June 1 through Sunday, September 1.
BELL MTS PLACE BOX OFFICE
Ticket Office Hours (June to August)
10:00am – 4:00pm (Monday to Friday)
Closed Saturdays, Sundays and Holidays (unless event is scheduled)
10:00am to event intermission* (Monday to Friday)
Saturdays, Sundays, and Holidays – Open minimum 2 Hours prior to event time.
*Varies by event
There are over 13,000 parking spaces in surface lots and parking structures within a 10-minute walk of Bell MTS Place. Portage Place, City Place Lot 1, Millennium Library and Winnipeg Square lots are all connected to the downtown walkway system, and are covered and/or heated. Refer to the parking map for preferred parking lot locations and walkway system connections.
PARTY SUITE RENTALS
Party suites are an excellent opportunity to entertain clients, reward employees, or just have a special evening with family and friends. Bell MTS Place event suites, located on the Scotiabank Premium Suite Concourse, provide hospitality opportunities on a per event basis.
This prestigious entertainment package includes:
- Spacious, Theatre-style seating
- In-Suite food and beverage service with custom menu
- In-Suite merchandise service
- Exclusive private Scotiabank Premium Concourse
- MTS television, wireless internet and telephone services
For further information call (204) 926-5646 or email email@example.com.
Hold your next corporate or private party at Bell MTS Place! Bell MTS Place features a variety of available locations that can be rented and catered on non-event days for meetings, receptions, dinners, trade shows and private parties. Events can be held almost anywhere in the facility, from the event floor to the spacious Portage Avenue Lobby. Please call (204) 987-7825 for more information.
Starting Sept. 1, 2017, patrons attending any event at Bell MTS Place will no longer be allowed to re-enter the arena after exiting. Re-entry exceptions, such as emergencies, childcare or medical reasons, will be determined on a case-by-case basis by event staff and security. For more information, click HERE.
Click HERE for information on our Food & Beverage options.
The venue reserves the right to conduct a search of all patrons in order to gain entry to Bell MTS Place. The following items are NOT permitted into the venue:
- Audio or Recording Devices
- Glass bottles or cans
- Alcoholic Beverages
- Cannabis Products
- Electronic Cigarettes/Chewing Tobacco
- Any item that may be used as a weapon (including pocket knives)
- Laser pointers/Flashlights
- Backpacks or large bags
- Glow Sticks
- Inflatables (beach balls, balloons, etc.)
- Signs or banners
- Selfie Sticks
Please follow guidelines to prevent being ejected from the venue. Patrons who are ejected will not be allowed to re-enter.
Bell MTS Place security monitors the facility 24 hours a day, seven days per week. In addition, event security is present at all events to ensure patron comfort and safety. Security may be contacted at any time at (204) 926-5599, or via text at (204) 770-9117.
Bell MTS Place patrons who are sensitive to noise and lights can now enjoy hockey games and concert events more comfortably with complimentary sensory kits available through Guest Services. Kits include a pair of noise reducing earmuffs and ear plugs, a small variety of sensory “fidget” toys, a communication card, sanitizing wipes and tissues, along with a venue map describing the locations of family restrooms, elevators, and emergency exit all held in a small drawstring bag.
Please visit Guest Services located across from section 103/104 or outside section 325 to check out a sensory kit for use during any Bell MTS Place event. Guests will be required to leave valid identification such as a driver’s license to loan the kit for the duration of the event.
Bell MTS Place forms a portion of the Downtown skywalk system along Portage Avenue between Donald and Hargrave Streets and along Hargrave between Portage and Graham Avenues. Bell MTS Place is connected on three sides to the skywalk; on the Northeast to the Somerset Building; on the Northwest to the Newport Building, and on the South to Cityplace mall.
The skywalk along Hargrave Street is currently closed until September 2019 to accommodate a major renovation project that will see new flooring, an LED lighting upgrade and a new colour scheme that will align the skywalk with the fit and finish of Bell MTS Place.
The skywalk closure will affect venue access on event dates and to the Bell MTS Place Box Office as follows:
During skywalk renovations, Bell MTS Place box office will be accessible from the Portage & Donald entrance only (Gate 1) during regular hours of Monday to Friday 10:00am – 5:00pm, Saturdays 10:00am-2:00pm or on show days, the box office will open 3 hours prior to show start.
Attending a Show
For patrons coming to a show, the Portage & Donald lobby will open 3 hours prior to event start time. Access to lobbies at Donald & Graham (Gate 2) and Hargrave & Graham (Gate 3) will be granted 1.5 hours prior to show start time.
Entry via CityPlace/Impark Lot #1
If entering from CityPlace mall or CityPlace Impark Lot #1 on the skywalk level, access will be granted 1.5 hours prior to show start on show days only. From this area, access will be available to the private suites’ concierge and south suite entrance, to the 300 level (Gate 6), as well as down to street level via stairs or elevator to the Donald and Graham doors (Gate 2) or the Hargrave and Graham doors (Gate 3).
Entry via Newport Building to the west (Portage Place)
If entering from Portage Place/Newport Building to the west, on the skywalk level, access will be granted 1.5 hours prior to show start on show days only. From this area, access will be available to the private suites’ north entrance, to the 300 level (Gate 5), as well as down to street level via stairs or elevator to the Portage & Donald lobby (i.e., box office, Gate 1, event level).
For more info on the closure visit tnse.com.
Bell MTS Place is a smoke-free building. (This includes cannabis products, electronic cigarettes, and chewing tobacco).
Effective September 1, 2017, in alignment with the Bell MTS Place no re-entry policy, the facility will be smoke-free within and around all areas of the building. Smoking is strictly prohibited in all areas, including suites and restaurants within the facility, as well as within 10 metres of any external entry door. For any questions about our smoking policy, please visit one of our Guest Services locations, or call 204-987-7825.
The Non-Smokers Health Protection and Vapour Products Act prohibits smoking and e-cigarette use in enclosed public places. Accordingly, Bell MTS Place is a smoke-free building. The definition of smoking under the Act has been amended to include smoking cannabis, and therefore, smoking, including cannabis products, and use of e-cigarettes is prohibited in all areas of the arena. In addition, smoking tobacco or cannabis within 10 meters of any external entry door at Bell MTS Place is also prohibited under legislation.
For all Bell MTS Place concerts, unless otherwise instructed, patrons have the option to sit in their assigned seating area or to stand immediately in front of their seat. For safety, patrons must keep aisle ways clear.
SUITE CONCIERGE DESK
For the convenience of our suiteholders, a Concierge Desk is located at the South Entrance to the Scotiabank Premium Suite Level Concourse (near the entrance bridge to CityPlace Shopping Centre). Open on event days at the same time as doors, the Concierge Desk provides a variety of services to our suiteholders, including ticket drop-off and pick-up. Tickets left for pick-up by non-suiteholders and their guest should be left at Bell MTS Place Box Office, located at street level on the corner of Portage Avenue and Donald Street (Gate 1).
There are several pay phones located throughout Bell MTS Place for your convenience. TTY phones are located in the Casinos of Winnipeg Main Concourse across from Sections 111/211 and in the Portage Avenue Lobby across from the Box Office (Gate 1). All public telephones are equipped with volume controls. Please reference the enclosed concourse maps for exact locations.
Bell MTS Place is located at the doorstep of the Graham Avenue Transit Corridor. More than 40 transit routes converge from all parts of Winnipeg providing 90 percent of Winnipeggers with one-bus access to the building. For more information, please call Winnipeg Transit’s Information Line at (204) 986-5700, visit Guest Services during any event or reference the parking map that highlights the various bus stops and routes around Bell MTS Place.
Bell MTS Place is equipped with a full spectrum of state-of-the-art electronic displays comparable to any venue in North America. Included is a custom-built centre-hung scoreboard featuring four large video screens, a “Power Ring” which measures 920 feet in circumference and a large outdoor video display screen located at the corner of Portage Avenue and Hargrave Street.
There are 15 women’s and 12 men’s public washrooms located throughout Bell MTS Place. Some washrooms are equipped with a baby change table. There are also family washrooms located on each level. Please reference the concourse maps for exact locations.
For your convenience, water fountains are located on all concourse levels throughout Bell MTS Place. Please reference the concourse maps for exact locations.